September 2026: Amanda Coleman explores why understanding trusted local networks and engaging communities before a crisis can make communication more effective when it matters most
July 2026: Amanda Coleman explores what FIFA’s 2026 World Cup reputational challenges can teach us about identifying, preparing for, and mitigating risks before they become crises
June 2026: Amanda Coleman examines how events, such as the Belfast knife attack and the Nottingham attack public inquiry, fuel misinformation and erode public trust, and what this means for crisis communicators in the UK
April 2026: Amanda Coleman explores how crisis language can unintentionally shape trauma, trust, and public perception in emergency response
March 2026: Amanda Coleman explores communication gaps in the response to the Nottingham attacks, stressing that crisis plans must truly support those affected
March 2026: Amanda Coleman explores how crisis communicators can prepare for the effects of events such as pandemics and war on communities
February 2026: Amanda Coleman argues that without better public engagement in planning processes, distrust of authority and polarisation will only grow
January 2026: Amanda Coleman explains why planning for misinformation, system failures, and communication breakdowns is essential
May 2025: Amanda Coleman reviews the recent Marks and Spencer cyberattack, pointing to the overlooked consequences of poor crisis communication, challenging businesses to rethink how they include employees, partners, and suppliers in their response plans
June 2022: Amanda Coleman asks: With today’s issues, are we failing to grasp the challenge of being more prepared for the crises that are just around the corner?
Swiftly springing into action with a well-oiled plan and a team that knows just what to do and when could, has historically been seen to be the heart of an effective crisis response. In 2020 however, it simply isn’t enough to have the plans, policies, and